Responsible gambling

As part of our dedication to providing a safe and enjoyable experience, Grosvenor Casino takes responsible gaming very seriously. We understand that some players may encounter difficulties with their gambling habits and want to help by offering the tools you need.

Tools for Managing Your Play:

• Deposit Limits: Set a daily or weekly rolling net loss cap (difference between deposits and withdrawals) to limit your betting.
• Time-Outs: Temporarily pause your account from 24 hours up to six weeks, preventing access to funds or betting during this period. The automatic reactivation of your account will occur after the chosen time has elapsed.

Helping You Manage Your Play:

• Reality Checks (Session Reminders): Set reminders between 15 minutes and two hours to keep track of your playtime.
• Take-a-Break: Request a temporary freeze on your account, ensuring no access to funds or betting during the chosen period. This helps give you time away from gaming.

More Than Just Tools:

We recognize that some players may struggle with gambling habits more than others and want to support these individuals too. We're committed not only to providing tools for managing play but also ensuring our website is a welcoming space, understanding your needs, and offering additional help if it's required.

• GamCare: A comprehensive resource centre providing free access to information on problem gaming, its signs, and treatment options.
• BeGambleAware: An impartial source that offers confidential advice as well as tools for those worried about their betting.
• National Gambling Treatment Service (NGTS): Specialised support services geared toward addressing issues related to compulsive gambling.

By understanding our players' needs better than others in the industry, we work towards providing you a safer gaming environment.